![]() Failing to do so can cause problems, including a blank screen screen. When deploying the VMware Horizon View agent, you are required to install the agent, along with VMware tools in a specific order. VMware Tools and Horizon Agent Installation Order Some of these will require you to do your own research and will only guide you, while other sections will include the full fix for the issue. Now that we have a list, let’s dive in to each of these individually. Blank Screen connecting to Physical PC running Horizon Agent.Video Settings (Video Memory (VRAM), Resolution, Number of Displays). ![]() Incorrectly configured Unified Access Gateway.XDR, EDR, and AV Platform causing momentary blank screen at logon.Network ports are blocked (Computer Firewall, Network Firewall).VMware Tools and Horizon Agent Installation Order.Click on the item below to jump to that section of the post: There’s a number of different causes of a blank or black screen when connecting and establishing a VDI session to Horizon View. Hardware encoding is enabled for all supported multiple-monitor configurations, except vGPU profiles that use less than 1GB of video memory will use the software decoder due to NVENC memory restrictions.This troubleshooting guide applies to VMware Horizon 8, VMware Horizon 7, as well as earlier versions of VMware Horizon. Hardware encoding is enabled by default after you have vGPU configured in the virtual machine. The option to enable High-Resolution Mode appears only if the client system supports high-resolution displays. On some types of clients, when you use the VMware Blast display protocol or the PCoIP display protocol, Horizon Client also supports very high resolutions for those client systems with high-resolution displays. For more information, see the VMware Horizon Client for Windows Installation and Setup Guide document. By default, the window is opened on the primary monitor. If you have multiple monitors but want Horizon Client to use only one monitor, you can select to have a remote desktop window open in any mode other than All Monitors. Using One Monitor in a Multiple-Monitor Setup If you use Microsoft RDP display protocol, you must have Microsoft Remote Desktop Connection (RDC) 6.0 or later installed in the remote desktop.If you use Microsoft RDP 7, the maximum number of monitors that you can use to display a remote desktop is 16.(3D rendering feature disabled and Windows Aero disabled) The number of 4K displays that are supported depends on the hardware version of the desktop virtual machine and the Windows version. With the VMware Blast display protocol or the PCoIP display protocol, a remote desktop screen resolution of 4K (3840 x 2160) is supported. For a resolution of 4 K (3840 X 2160), only one monitor is supported. You can use up to two monitors, with a resolution of up to 1920 X 1200. To use the 3D rendering feature, you must use the VMware Blast display protocol or the PCoIP display protocol.Monitors can be placed side by side, stacked two by two, or vertically stacked only if you are using two monitors and the total height is less than 4096 pixels.For example, if you are using a laptop connected to an external monitor, the external monitor can be in portrait mode or landscape mode. If you use two monitors, the monitors are not required to be in the same mode. ![]() Horizon Client supports the following monitor configurations: If you have Horizon Client use all monitors, if you maximize an application window, the window expands to the full screen of only the monitor that contains it. Regardless of the display protocol, you can use multiple monitors with a remote desktop. Using All Monitors in a Multiple-Monitor Setup Similarly, if you are using Fullscreen mode and minimize the window, when you maximize the window, the window goes back to Fullscreen mode on one monitor. If you are using All Monitors mode and click the Minimize button, if you then maximize the window, the window goes back to All Monitors mode. You can select the All Monitors display mode to display a remote desktop on multiple monitors. If you have a high-resolution monitor, you can see the remote desktop or application in full resolution. You can extend a remote desktop to multiple monitors.
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